Frequently Asked Questions

Our Autopi device is designed to be highly flexible and customizable, and it can be used by both private individuals and businesses. Whether you're a private driver looking to get more out of your vehicle or a business owner looking to optimize your fleet operations, the Autopi device can provide you with advanced features and capabilities to meet your needs.
However, our business solutions are exclusively designed for businesses. We specialize in providing cutting-edge fleet- and device management solutions to businesses of all sizes, and we have a wealth of experience working with companies across a wide range of industries.
We understand the unique challenges and requirements of managing a fleet of vehicles, which is why we offer customized solutions and services to help businesses optimize their operations and improve their bottom line.

Yes, the Demo Cloud is free to try. It is designed to give you insights into how the fundamentals of our software platform work. The Demo Cloud provides you with a safe and secure environment to experiment with our platform and experience how it works in practice. This service will help you get a better understanding of how our IoT-infrastructure and cloud-based platform can benefit your business.
The Demo Cloud includes a variety of features that allow you to explore our platform, including dashboard visualizations, device management tools, and customization possibilities. This free trial is an excellent way to test our platform before committing to your first purchase.
Click here to sign up and begin exploring our DEMO environment.

At AutoPi, we firmly believe that our clients should have complete control over their data. That is why we ensure that our clients own all data logged by the AutoPi devices. Our IoT-infrastructure is designed to securely and reliably collect data from your vehicles, while giving you full control over how and where that data is flowing. We provide you with the option to have data sent directly to your own servers, completely bypassing the AutoPi servers. This gives you even more control over your data and ensures that you can analyze and utilize your data in the way that best suits your business needs. See more here.

Yes, Autopi is a global company, and our device functions worldwide. We believe that our cutting-edge technology and advanced features should be available to everyone, no matter where they are in the world.
Our Autopi device is designed to work with a wide range of vehicles, including those that are popular in countries around the globe. And because the device is modular and customizable, it can be configured to meet the specific needs of different users and use cases.
We understand that our customers are located in many different parts of the world, which is why we offer global shipping with FedEx to ensure that everyone has access to our advanced device. And with our support and our global network of distributors, we're committed to providing the best possible experience for our customers no matter where they are.

Yes, the AutoPi device is designed to support all-electric vehicles, either out-of-the-box or with configurations.
Click here to learn more about AutoPi Electric Vehicle.
We understand that electric vehicles have different requirements than traditional gasoline-powered vehicles, and we've designed the AutoPi device to be flexible and customizable to meet the unique needs of electric vehicle owners. Whether you're looking to monitor battery performance, track the state of charge (SoC), or track charging history, the AutoPi device is fully equipped to handle your needs.

The AutoPi device is designed not to drain your car battery. The AutoPi comes with a Smart Power Manager (SPM) installed, which is designed to manage the power usage of the device and ensure that the auxiliary battery of your vehicle is never drained.
The AutoPi device works in sleep cycles, which means that it goes into a low-power mode when it's not actively transmitting data. This helps to reduce power consumption and extend the life of your vehicle's battery. Additionally, if the voltage of the battery gets too low, the device will cut out to prevent any damage to your vehicle.

The AutoPi device comes with a global 4G/LTE modem that supports all standard frequencies, and this is because we offer our customers the flexibility to choose the cellular network and data plan that works best for them. By allowing you to choose your own SIM card, we can ensure that you're getting the best possible coverage and pricing for your specific location and usage needs.

At its core, Autopi is an IoT-infrastructure provider that offers cutting-edge fleet- and device management solutions to businesses of all sizes. Our flagship product is the Autopi device, which is a modular and customizable device that can be installed in a wide range of vehicles to provide real-time vehicle telemetry, remote diagnostics, and other advanced features.
However, Autopi is much more than just a device. We offer a complete end-to-end solution that includes hardware, software, and cloud-based services to help businesses optimize their fleet operations and improve their bottom line. Our solutions are designed to be highly flexible and customizable, and we work closely with our customers to understand their unique needs and requirements.

Yes, the AutoPi device is designed to support real-time data. By default, the device uploads data every 60 seconds, but this is configurable.
Our platform is built to provide you with real-time data that you can access from anywhere, at any time. Whether you're monitoring battery performance, tracking GPS location, or keeping an eye on vehicle diagnostics, our platform provides you with the data you need to make informed decisions.

Yes, AutoPi supports white labeling. We offer both software white-labeling and a full white-labeling solution, which includes custom engraving on the casing and branding on the cloud.
With our software white-labeling solution, you can customize the user interface and other aspects of the software to match your brand's look and feel.
Alternatively, our full white-labeling solution allows you to have your own branding on both the device and the cloud platform. This option is great for companies that want to offer a fully customized IoT solution to their customers.

The Autopi TMU device is a modular and customizable device that can be installed in a wide range of vehicles to provide real-time vehicle telemetry, remote diagnostics, and other advanced features. It's designed to be highly flexible and customizable, allowing businesses to tailor its features to meet their unique needs and requirements.
Get in touch with us to learn more about the AutoPi TMU device.

The AutoPi device is designed to track trips taken by a vehicle accurately. If you stop the vehicle to refuel, the device will not automatically split the trip into two separate trips. However, if you stop the vehicle for an extended period, such as overnight, the device will automatically end the trip
That being said, we understand that unexpected stops, such as a quick pit stop for fuel, can be a common occurrence. Therefore, the AutoPi device has a time set where an ended trip will be reopened. The default time is 10 minutes, but this is configurable. This feature ensures that the device can accurately track trips and provide you with accurate data.

At Autopi, we offer global shipping with FedEx. This means that no matter where you are in the world, you can get your hands on the Autopi TMU device and enjoy all of its advanced features and capabilities.
We take great care to ensure that our products are shipped to our customers quickly and efficiently. Depending on your location, you can typically expect your Autopi device to arrive within 3-5 business days after it has been shipped.
We also provide our customers with tracking information so that they can monitor the progress of their shipment and receive real-time updates on its estimated delivery date.

The Autopi cloud is an essential part of our end-to-end solution for optimizing fleet operations. As a fleet manager, you can benefit from the Autopi cloud by using it to securely and reliably collect, store, and analyze data from your vehicles.
At Autopi, we understand how important your data is to your business, and that's why we give our clients full control of how and where logged data is flowing. Our cloud-based platform provides an open data pipeline that allows you to easily access and analyze your data, giving you the power to make informed decisions based on the insights you gain.
We understand that every customer has distinct management needs. Therefore, our AutoPi Cloud provides two cloud usage alternatives: Device Management and AutoPi Fleet.
Get in touch with us to learn more about the AutoPi Cloud.

Yes, the AutoPi device is designed to be highly flexible and customizable, and it is possible to send any logged data directly from the device to your own server. We believe that our customers should have complete control over their data, which is why we offer a wide range of options for data storage and transmission.
You own all the data logged by the AutoPi device, and you have complete control over the data pipeline. We understand that privacy and security are top concerns for our customers, which is why we offer support for HTTPS and MQTT as standard protocols for data transmission.

The Autopi device is designed to work with many models of Raspberry Pi and it is possible to upgrade the one it is born with by following this guide, and it can be configured to meet the specific needs of different users and use cases. This flexibility allows us to offer a wide range of advanced features and capabilities that can be customized to suit your particular requirements.
Our flagship, the Autopi TMU CM4, is based on the Raspberry Pi Compute Module 4, which is specifically designed for embedded systems use. This powerful device provides the Autopi TMU with the processing power and capabilities needed to deliver advanced features like real-time, high speed logging of vehicle telemetry, remote diagnostics, and much more.

Our standard retention period is 3 months. However, the data retention period relates to the data we collect. The retention period can be extended by agreement.

If you're wondering whether the AutoPi device is compatible with your car, the answer depends on whether your car supports CAN (Controller Area Network) communication. The AutoPi uses a SocketCAN interface to communicate with vehicles, so if your car supports CAN, the AutoPi is likely to be compatible either out-of-the-box or with some configurations.
To find out whether your car supports CAN, you can refer to the car's manual or contact the manufacturer's customer support.
OBD-II systems became mandatory for all gasoline and alternate fuel passenger cars and trucks manufactured in 1996 and beyond. Generally, if your car is from 1996 or newer, the device is most likely compatible with your car.

The AutoPi CM4 device is equipped with a variety of physical interfaces that allow it to connect and communicate with other devices and systems. Here are some of the key interfaces you can find on the AutoPi CM4:

• Two USB 2.0 ports: These ports can be used to connect various USB devices such as external hard disks, dashcams, or an RFID reader.

• Ethernet port: This port enables the AutoPi to connect to wired networks, the internet, and use automotive ethernet.

• Micro HDMI: This interface can be used to connect an external screen to the AutoPi for video output.

• GPIO pins: The AutoPi CM4 also features a set of General Purpose Input/Output (GPIO) pins that can be used to connect and control e.g., other electronic devices and sensors.

These are just some of the more popular physical interfaces available on the AutoPi CM4 device. Depending on your specific needs and use case, you may find that other interfaces such as the CAN bus or SPI interface are also important for your project.

In any case, the AutoPi CM4's array of physical interfaces makes it a versatile and powerful device that can be adapted to a wide range of applications and projects.

If you're wondering whether the AutoPi CM4 device has a physical button for restarting it, the answer is yes.
The AutoPi CM4 features an I/O button that can be used to change the power state of the device. This button can be found at the side shield of the device.
To restart the AutoPi CM4 using the I/O button, you can simply press and hold the button for 3 sec or more until the device powers off. Then, release the button and wait a moment before pressing it again to turn the device back on.
In addition to the I/O button, the AutoPi CM4 also features a set of LEDs that can be used to monitor the status of the device and diagnose any issues that may arise.
You can learn more about the LED indicators and how to use them in the official documentation here.

The dimensions of the AutoPi CM4 device are as follows:

• Length: 133.5mm
• Width: 68.2mm
• Height: 36.6mm

Yes, the AutoPi device is designed to withstand up to 35V, which means that it can easily handle the ignition spike of a 24V battery.
The AutoPi TMU is a sophisticated device that is built to work in a wide range of environments and situations, and it has been designed to be rugged and reliable. Its robust design allows it to operate safely and efficiently even in harsh conditions, making it an ideal choice for use in vehicles and other demanding applications.

Yes, it is possible to reflash the AutoPi device. However, the process may vary depending on the version of the device you have.
Follow this guide: reflashing your device. By following this guide, you can reflash your device without needing to send it back to us.
The process is relatively straightforward, and we provide detailed instructions to guide you through it. However, if you encounter any issues, our support team is always available to assist you.

If you're wondering whether the AutoPi device supports DoIP/UDS, the answer is that it can, with the help of a HAT (Hardware Attached on Top) accessory.
The AutoPi is designed to communicate with vehicles using the SocketCAN protocol, which allows it to work with a wide range of vehicles that support CAN bus communication. However, if you need to communicate with a vehicle that uses the DoIP (Diagnostics over Internet Protocol) or UDS (Unified Diagnostic Services) protocol, you'll need to use a HAT accessory.
A HAT is a hardware accessory that can be attached to the top of the AutoPi TMU device to provide additional functionality and capabilities. In this case, a HAT can be used to add support for DoIP and UDS communication protocols, allowing the AutoPi device to communicate with vehicles that use these protocols.
If you're interested in using a HAT to add DoIP and UDS support to your AutoPi, you can contact the AutoPi sales team for more information. They can provide you with details on available HAT accessories and help you choose the one that's right for your needs.

Yes, you can attach external antennas to the AutoPi TMU device. The device can be customized to have up to three SMA antenna connectors.
If you have further questions or need assistance, you can contact the sales team directly for support.

Absolutely! If you're concerned about the power drain on your car's battery when using the AutoPi device, there are several ways you can reduce it.
The AutoPi is designed with power efficiency in mind, and there are several ways to reduce the passive power drain on your car's battery when using the device. With the right settings and configurations, you can enjoy the benefits of the AutoPi without worrying about draining your car's battery unnecessarily.

The AutoPi Mini is ideal for easy installation and basic but powerful telematics features like GPS and 4G/LTE, without the ability to make software customization or additions. The AutoPi TMU CM4 is tailored for those seeking advanced customization, willing to undertake initial setup for personalized experience, and requiring advanced features like a way to customize CAN communication or 24V support for trucks.

To connect your AutoPi device to a Wi-Fi network, you can log in to the device's local host and set up the Wi-Fi connection from there. You will need the network name and password for the local Wi-Fi network you want to connect to. Once you are logged in to the device's local host, you can navigate to the Wi-Fi settings page and enter the details for the network. After saving the settings, the device will attempt to connect to the Wi-Fi network. You can access the guide at the following this link.

If you have just received your first AutoPi device and you're not sure where to start, the best way is to follow our Getting Started Guide. This guide will walk you through the initial setup process, including how to connect the device to a power source and how to connect to the device's local host. It includes detailed instructions on how to set up your device, how to connect to the AutoPi Cloud, and how to use some of the basic features of the device. By following the guide, you'll be up and running with your AutoPi device in no time.

The location of the OBD-II port can vary depending on the make and model of your vehicle. However, in most cases, the OBD-II port is located under the dashboard on the driver's side of the vehicle. You can refer to the owner's manual or read this guide to find the OBD-II port in your vehicle.

Yes, you can change the name of your AutoPi device. You can do this by accessing the device's settings in the AutoPi cloud. Simply log in to your AutoPi account, click on your avatar, select "Account," and then navigate to the "Devices" page. From there, you can select the device whose name you want to change and update its call name.

If you're wondering whether it's possible to turn on the AutoPi device remotely, the answer is yes. However, the specific methods for doing so may vary depending on the device's power source and configuration. If the device is connected to a power source such as a vehicle or power supply, there are different ways of remotely waking up the device. For example, you may be able to use the AutoPi Cloud platform or mobile app to send a wake-up command to the device, or you may be able to configure the device to wake up automatically when it receives a specific type of signal or input. To learn more about how to remotely wake up your AutoPi device and what options are available, please contact us.

If you want to delete all personal information from the AutoPi system, you should contact support@autopi.io and they will assist you with the process.

For transferring ownership, deleting all logged data on a device, or changing the email associated with the device, you should contact support@autopi.io. They can guide you through the process and ensure that all the necessary steps are taken to properly transfer ownership and delete data if needed.

There could be several reasons why you may not be able to register your device. One common reason is that the device may already be registered to another user's account. In such cases, you should contact support@autopi.io to help you resolve the issue. Other reasons could include problems with the device's network connection or issues with the device's hardware.